RETURN AND REPLACEMENT POLICY



1.      1.      What can I return?

 

You may request returns for most items you buy from sellers listed on BongBasar website that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or BongBasar Returns policy.

Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on www.bongbasar.in.

2.      How to return items?

 

Go to Your Orders to initiate a return.

3.      What are the return guidelines?

 

Following are the return guidelines:

1.      Your address and the item that you wish to return must be eligible for return.

2.      If the return is not eligible for Pickup, a Self-Return option will be given.

3.      Once the return is received, you will, in accordance with BongBasar Refund Policy, be issued a refund to your original payment method.

4.      Return of Item must be made within 3 days of receipt of the item.

 

For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT))

5.      Where can I view status of return?

 

1.      Locate the item from Your Orders

2.      Select Return/Refund status

 

6.      When will I get my refund?

 

Following are the refund processing timelines after the item is received by BongBasar or the Seller notifies us of the receipt of the return:

Refund method

Refund Time Frame

Credit/Debit Card

3-5 Business Days

Net Banking (Credited to Bank Account)

2 hours

UPI Linked Bank Account

3-5 Business Days

NEFT to Bank Account

3-5 Business Days

Paper Cheque

8-10 Business Days


7.      Can my order be replaced?

 

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

 

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